Privacy policy
Privacy Policy
Last Updated: July 2026
At CalmLuv ("CalmLuv," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information (processed securely through third-party payment providers)
- Order history
Device Information
We automatically collect certain information about your device, including:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Pages visited
- Referral source
- Shopping activity
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Verify payments
- Arrange shipping and delivery
- Provide customer support
- Respond to inquiries
- Prevent fraud and unauthorized transactions
- Improve our website and services
- Personalize your shopping experience
- Comply with legal obligations
With your consent, we may also send promotional emails, product updates, and special offers.
You may unsubscribe from marketing emails at any time.
3. Payment Information
CalmLuv does not store your complete payment information.
Payments are securely processed through trusted third-party payment providers, including Shopify Payments, PayPal, Apple Pay, Google Pay, Shop Pay, and other supported payment gateways.
These providers maintain their own privacy and security standards.
4. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Keep your shopping cart active
- Improve website performance
- Measure advertising effectiveness
- Analyze visitor behavior
You may disable cookies through your browser settings, although certain website features may not function properly.
5. Advertising & Analytics
We may use trusted third-party services, including:
- Google Analytics
- Google Ads
- Meta (Facebook & Instagram)
- TikTok Ads
- Shopify Analytics
These services may use cookies or similar technologies to understand website performance, measure advertising effectiveness, and provide personalized advertisements.
6. Sharing Your Information
We do not sell your personal information.
We may share information only when necessary with trusted service providers, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Fraud prevention services
- Marketing platforms
- Customer support providers
These providers receive only the information necessary to perform their services.
7. International Transfers
Because CalmLuv serves customers worldwide, your information may be processed or stored in countries outside your country of residence.
Whenever personal information is transferred internationally, we take reasonable measures to ensure appropriate safeguards are in place.
8. Data Security
We implement appropriate technical and organizational measures designed to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only as long as necessary to:
- Complete your order
- Provide customer support
- Meet legal and accounting obligations
- Prevent fraud
- Resolve disputes
When information is no longer required, it will be securely deleted or anonymized where appropriate.
10. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Restrict certain processing activities
- Withdraw consent
- Request a copy of your information
- Object to certain uses of your information
To exercise your rights, please contact us using the information below.
11. Children's Privacy
CalmLuv products are intended for adults only.
Our website is not directed to individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a minor, we will promptly delete such information.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective immediately after publication on this page.
We encourage you to review this page periodically to stay informed.
14. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Email: support@calmluv.com
Please include sufficient information so we can identify your request and respond appropriately.
