Terms of service
Terms of Service
Last Updated: July 2026
Welcome to CalmLuv.
These Terms of Service ("Terms") govern your access to and use of the CalmLuv website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
Throughout these Terms, "CalmLuv," "we," "our," and "us" refer to the operator of this website.
1. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age, or the legal age required to purchase intimate wellness products in your jurisdiction.
- You are legally capable of entering into binding agreements.
- All information you provide is accurate and complete.
Our products are intended exclusively for adult personal wellness and self-care.
2. Products & Services
CalmLuv offers intimate wellness and personal care products through this website.
We reserve the right to modify, discontinue, or update any product, pricing, description, or service without prior notice.
Product images, colors, and packaging are displayed as accurately as possible. However, actual products may vary slightly due to manufacturing updates, monitor settings, or lighting conditions.
3. Pricing & Payments
All prices displayed on our website are shown in the applicable currency selected by the customer.
Payments are securely processed through trusted third-party payment providers.
We reserve the right to refuse or cancel any order in the event of:
- Pricing errors
- Payment authorization failure
- Suspected fraud
- Product availability issues
- Violations of these Terms
If payment has already been captured, any approved cancellation will be refunded to the original payment method.
4. Order Acceptance
Submitting an order does not guarantee acceptance.
An order is considered accepted only after payment has been successfully authorized and the order has entered processing.
We reserve the right to reject or cancel any order at our sole discretion.
5. Shipping
Shipping times shown on our website are estimates only.
While we make every reasonable effort to deliver orders promptly, CalmLuv is not responsible for delays caused by:
- Customs inspections
- Severe weather
- Carrier delays
- Public holidays
- Events beyond our reasonable control
Please refer to our Shipping Policy for complete shipping information.
6. Returns & Refunds
Returns, refunds, replacements, and warranty claims are governed by our Refund & Return Policy.
By placing an order, you acknowledge that intimate wellness products are hygiene-sensitive items and may not be eligible for return once opened.
7. Warranty
Certain products include a limited warranty against manufacturing defects.
Warranty coverage, exclusions, and claim procedures are described in our Refund & Return Policy.
8. Account Responsibility
If you create an account on our website, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting unauthorized access to your account.
- Providing accurate and up-to-date account information.
You are responsible for all activities occurring under your account.
9. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Product images
- Videos
- Graphics
- Icons
- Text
- Product descriptions
- Website design
is owned by or licensed to CalmLuv and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written permission.
10. Acceptable Use
You agree not to:
- Violate any applicable law;
- Attempt unauthorized access to our systems;
- Interfere with website functionality;
- Upload malicious software;
- Use our website for fraudulent or unlawful purposes;
- Infringe upon the intellectual property rights of others.
Violation of these Terms may result in immediate termination of access to our services.
11. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our services, you consent to the collection and processing of information as described in our Privacy Policy.
12. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the content, privacy practices, or policies of any third-party website.
Your interactions with third-party services are governed by their own terms and conditions.
13. Disclaimer
All products and services are provided on an "as available" and "as is" basis unless otherwise required by applicable law.
To the fullest extent permitted by law, CalmLuv disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.
14. Limitation of Liability
To the fullest extent permitted by applicable law, CalmLuv shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Use of our website;
- Purchase or use of our products;
- Delayed deliveries;
- Technical interruptions;
- Data loss;
- Third-party services.
Our maximum liability shall not exceed the total amount paid for the relevant order.
15. Fraud Prevention
To protect our customers and maintain a secure shopping environment, we reserve the right to:
- Cancel suspicious orders;
- Request additional identity verification;
- Refuse service where fraud or abuse is reasonably suspected;
- Limit purchase quantities where appropriate.
Any cancelled payment will be refunded to the original payment method.
16. Force Majeure
CalmLuv shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Pandemics
- Transportation disruptions
- Labor disputes
- Internet outages
- Customs delays
17. Changes to These Terms
We may update these Terms from time to time.
Changes become effective immediately upon publication on this page.
Your continued use of our website constitutes acceptance of any revised Terms.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which the operator of the CalmLuv website is established, without regard to conflict of law principles.
Nothing in these Terms affects any mandatory consumer rights provided under the laws of your country of residence.
19. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
Email: support@calmluv.com
Our customer support team typically responds within 24 business hours.
