Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with CalmLuv. We are committed to delivering your order safely, discreetly, and as quickly as possible. Please review our shipping policy before placing your order.

1. Order Processing

Orders are typically processed within 1ā€“2 business days after payment has been successfully received.

During holidays, product launches, or promotional events, processing may take slightly longer. If significant delays occur, we will notify you by email.

Orders are processed Monday through Friday, excluding public holidays.

2. Shipping Time

Estimated delivery times are as follows:

Stage Estimated Time
Order Processing 1ā€“2 Business Days
International Shipping 7ā€“14 Business Days
Total Estimated Delivery 8ā€“16 Business Days

Please note that delivery times are estimates and may vary depending on your destination, customs clearance, local carriers, weather conditions, or other factors beyond our control.

3. Shipping Rates

We proudly offer Free Worldwide Shipping on all orders.

For certain remote or high-cost delivery regions, an additional shipping surcharge may apply. Any applicable shipping fees will be clearly displayed during checkout before payment.

No hidden shipping charges will be added after your purchase.

4. Customs Duties & Taxes

Where available, CalmLuv ships orders using Delivered Duty Paid (DDP) service.

This means that customs duties, import taxes, and clearance fees are included in your order whenever applicable.

The total amount displayed during checkout is generally the final amount you will pay.

In rare cases, local customs authorities may require additional verification or inspections that are outside of our control. If this occurs, our support team will gladly assist you.

5. Supported Destinations

CalmLuv currently ships to most countries and regions worldwide.

If your country is unavailable during checkout, please contact our support team before placing your order. We are always happy to check whether alternative shipping options are available.

6. Shipping Restrictions

Some destinations may be temporarily unavailable due to local regulations, carrier limitations, international sanctions, or customs restrictions.

We reserve the right to cancel and fully refund any order that cannot be shipped safely or legally to the destination country.

7. Discreet Packaging

Your privacy is important to us.

Every CalmLuv order is shipped in plain, discreet packaging with no product names, logos, or branding displayed on the outside of the parcel.

The shipping label contains only the information required for successful delivery.

8. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes available within 24ā€“72 hours after shipment.

You can track your package using the tracking link included in your shipping confirmation email.

9. Delivery Delays

While we strive to deliver every order on time, occasional delays may occur due to:

  • Customs inspections
  • Severe weather conditions
  • Airline or transportation disruptions
  • Local courier delays
  • Public holidays
  • High shipping volumes

These situations are outside of CalmLuv's control, and delivery estimates may be extended accordingly.

10. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us immediately.

If the order has not yet shipped, we will do our best to update the address.

Once an order has been shipped, we may not be able to modify the delivery address.

Orders delivered to an incorrect address provided by the customer are not eligible for a refund.

11. Failed Delivery

If a package is returned to us because:

  • the delivery address was incorrect,
  • the package was refused,
  • the customer failed to collect the package within the carrier's holding period,

additional shipping charges may apply before the order can be reshipped.

12. Lost Packages

If your package has not arrived within the estimated delivery timeframe, please contact us.

If the shipping carrier confirms that the package has been lost during transit, CalmLuv will offer either:

  • A free replacement; or
  • A full refund.

Please refer to our Refund & Return Policy for complete details regarding lost package claims.

13. Contact Us

If you have any shipping-related questions, our support team is here to help.

Email: support@calmluv.com

Please include your order number whenever possible so we can assist you more efficiently.

Our customer support team typically responds within 24 business hours.